Returns & Exchanges
At Neurochrome, we stand by the quality of our products and offer a 30-day return window for items in their original condition. If you are not completely satisfied with your purchase, we are here to assist with a seamless exchange or refund process.
Initiate a Request
Log into your account portal and select the order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship the Item
Affix the prepaid shipping label provided via email and drop off the package at any authorized courier location.
Processing and Refund
Once our warehouse inspects the returned goods, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing